Logicsoft
Benefits of Manage Assets
Benefits of Manage Assets
From providing a platform to start implementing your asset management procedures to reducing downtime of technicians, from ITIL based definitions and process driven SLA and IMAC management to escalations of calls to right people at right time. The following major benefits any organisation will gain by using manageAssets.
- Centralized administration of all IT assets
- Designed to track performance from any point of view
- Gain control of both hardware and software with Asset Tracking
- Highly flexible and scalable to accommodate any speed in growth
- Optimize help desk efficiency and improve incident management
- Platform in-dependency
- Reduced field technician downtime
- Simple licensing policy which is easy to manage
- Take control of your environment and improve first-time call resolution
- Templates for email alerts to users on different stages of complaint
- Web-based application layer gives access any-time, any-where
- ITIL based process definitions
- Adherence to audit trailing and accountability mechanism
ITIL
The ITIL® framework of best practices has been adopted by more organizations than any other standard for IT service management. The IT Infrastructure Library® outlines a service lifecycle approach to IT operations in supporting the business. Adopting the framework involves upfront planning, resources, and commitment. It requires the IT organization to carefully consider its approach to the implementation and the solution that will align these processes with the needs of the business.