Server Support Engineer

Logicsoft

Currently, we are having urgent openings for server support engineers with experience in Azure. Job Location :Delhi & NCR Region, India.

Provide second-level support of Concerto Cloud’s infrastructure, virtual machines, and customers in a fast-paced, highly-available, cutting-edge environment
Manage Windows Server 2012 R2 and 2008 R2 Active Directory domains, including planning, configuring, optimizing, and maintaining
Support and maintain all servers, SANs, network equipment, and other related software/hardware for Cloud customers
Take on and complete project-based work, during periods of downtime, as delegated from Cloud and Application Engineers
Operate as a World-Class customer support agent in order to facilitate a high degree of customer satisfaction for all Cloud customers daily
Participate in team building exercises and develop strong relationships with team members and customers.
Seek ways to contribute to continuous improvement during downtime either through working projects or personal training on new topics
Fulfill the role of Peer Partner to newly hired team members
Report to the role of Cloud Operations Manager

Strong desire to tackle complex issues and learn to provision and troubleshoot access to new technologies
Install, support, and troubleshoot server and workstation operating systems including Windows Server 2008R2/2012R2, Windows Desktop, Linux, and Mac OS X
Support and maintain enterprise-scaled server environments; analyze and resolve problems associated with server hardware and software
Provide dedicated tier 2 technical support
Maintain and develop Concerto tools, templates, documentation, and systems to support a high-availability production cloud environment
Respond to service incidents to resolve network, operating system, and application errors in a timely manner
Create various administrative reports to ensure accurate and timely record keeping
Follow defined processes and procedures for data center and cloud computing activities, including onboarding new customers, scheduling production maintenance, and supporting cloud customers
Adhere to configuration and change management procedures, including changes, upgrades, patches, etc. that correspond with change control methodologies, using ITIL standards
Update systems and application software as required to maintain current patches & fixes
Maintain continuous, open, and consistent professional communication with customers, peers and management and employs active listening to confirm understanding
Continue to acquire and apply new knowledge and learning

Bachelor’s degree in Business, Accounting, MIS or equivalent experience
Minimum three years technical expertise in systems installation, configuration, maintenance, and support
Experience with VMWare ESX or Microsoft Hyper-V hypervisor
Demonstrate strong experience in at least one of the four following areas: Windows Server System Administration, SAN Administration, Virtualization Administration, or SQL Administration
Demonstrated understanding of Cloud System Architecture
Demonstrated understanding of High Availability, Business Continuity, and Disaster Recovery concepts and requirements
Proficient in Microsoft Office applications
Excellent communication and relationship building skills
Excellent problem solving and analytical skills
Strong time management and organizational skills
Valid Driver’s License required

Master’s Degree in Business, Accounting, MIS or equivalent experience
Three years experience supporting customer environments within Public or Private Cloud
ITIL Foundation certified
Microsoft Certified Solutions Associate (MCSA) certified
Some experience with basic MS SQL database administration tasks such as account creation, backups, and restores
Prior experience with Active Directory administration
Customer project driven consulting/development organization experience preferred