Logicsoft
Manage Assets Feature Highlights
Asset Tracking:
The initiating step in implementing our solution would be to identify and capture all your existing IT assets into the Asset Catalog. All the assets need to be mapped under a location hierarchy like location, sub-location, sub-sub-location and a desk location. You could map and track your assets by location, asset type, asset value range, date of purchase, etc. Manage, maintain track the assets and asset groups by location, sub-location or sub-sub-location, equipment type, attributes, attribute values and type of assets. Manage assets has provision through which one can track assets by the depreciated value at any point in time.
Complaint Management:
When the caller requests a service or an action of some kind, the help desk administrator / coordinator can use the New Complaint function to create a new complaint or to link to an existing complaint in manage assets.
The help-desk administrator selects an equipment asset and a service problem code and can refer to a knowledge base article to collect the information needed for the complaint before assignment. By creating a complaint while the caller is on the phone, the operator ensures the right information is captured and can submit the complaint quickly.
Incident Management:
Based on the ITIL recommendations, the manage assets offers you the end-to-end IMAC complaint management along with tracking of the approval process, scheduling, assignment and monitoring of them. The incident logged under the SLA complaint type can selectively be moved into IMAC group by the administrator or the service engineer on identifying the need for one of the Install, Add, Move or Change requests.
Suppliers Management:
Through manage assets you can maintain the list of suppliers, their work orders and invoices. You also have a great flexibility of maintaining and mapping all the equipments against a supplier, work order and in turn to an invoice. At any point of time, you have order-to-invoice life cycle tracked against all the IT assets present within your organization.
Contracts Management:
Manage assets has a very powerful add-on feature for maintaining Annual Maintenance Contracts and other on-call support contracts. Also you can maintain equipments mapped against these contracts along with validity, value and other relevant details against each contract. System has the required mechanisms to trigger off renewal and expiry alerts for AMCs and contracts.
Knowledge Management:
You can build a knowledge base of articles and information relevant to frequent requests. Operators can retrieve a variety of information from the knowledge base, including call scripts, phone numbers, external URLs and documents, SLA/ IMAC reports, supplier details etc.
Compliant Review and Rating:
Manage Assets helps you to get user ratings on complaint resolutions and in turn gives you user-driven rating on engineer performance and process performance.
Asset Movement and Complaint Alerts:
The most delightful feature most of the users get relieved with manage Assets is that it is capable of sending email messages and alerts on SLA and IMAC requests and status changes to various user groups right from the end-user to the helpdesk, engineer, it manager, operations head and external vendors.
Asset Movement and Complaint Alerts:
The most delightful feature most of the users get relieved with manage Assets is that it is capable of sending email messages and alerts on SLA and IMAC requests and status changes to various user groups right from the end-user to the helpdesk, engineer, it manager, operations head and external vendors.
SMS and Email based alerts:
The most important need in large organizations is that right information reaching right person about the problems reported by the user groups and about the assets they are utilizing. Bring out this relevant information to the IT Managers and Asset Managers in the shortest possible way would be the first step in resolving the real problem. Through manage assets, one can implement and integrate SMS based as well as email based alerts.
Transaction History:
A complete transaction history is maintained as assets are moved around, status levels changed or assets are reassigned to different end users. In the same way, all the incident-driven complaints and their actions are also maintained in a history for future reference and review.
ManageAssets : Technical Specification
| Architecture | Multi-layered 3-tier architecture – User interface, application and database layers |
| Operating System | Windows class servers. Unix / Linux options are available if required |
| Technology Platform | J2EE/Java with Enterprise Java Beans |
| Standards Compliance | Solution developed based on IT Infrastructure Library (ITIL) V3 |
| Database / RDBMS | MySQL database is distributed by default. Can be migrated to Microsoft SQL Server, Oracle databases or any other database of your preference, if required |
| Security & Integrity | MD5 with Salt Authentication. Can be run within the firewall and access can be provided only for internal user groups. Can control restricted access to any class of TCP/IP layer, if required. |
| User Authentication | In-built user management, option available to integrate with Single Sign-on through ADSI / LDAP. Capabilities available to create multiple functional user groups with desired roles |
| Alerts and Messages | Fully customizable user and system alerts through email and SMS gateways. |
| Scalability | Deployment can be on a shared server. Recommended to run on a dedicated server for best performance. Scalability options available for 3 or more servers |
| User Interface | Web-browser based. Compatible with popular browsers – Internet Explorer, Firefox, Opera and Netscape. |
| License Policy | Single Server License. No limitation on number of users. If required to be deployed over multiple locations, add-on server licenses need to be purchased |
| Try and Buy | Options available to user the product in a Trial Mode. The data created and used through the trial version can be retained without rework on the actual licensed version, when purchased. |
| Try and Buy | Options available to user the product in a Trial Mode. The data created and used through the trial version can be retained without rework on the actual licensed version, when purchased. |
| Easy to Deploy | The great advantage of Manage Assets is that you can deploy it at your one of your office location, and can be used by users across all the office locations. |
| Free from Software Licenses Hassles | As the manage assets solution developed using complete Open Source frameworks and databases, you do not incur additional costs on purchase of 3rd party software / databases and licenses |
| Customization | The base software has been developed to meet most of the scenarios. If required specific requirements and needs can be incorporated into the product |